We Tell The Whole Story To Level The Playing Field

Existing customer review platforms give all the power to the consumers, leaving business owners with little ability to protect themselves or tell their side of the story. And while all negative reviews aren't unfounded, businesses are tired of paying the price for someone having a bad day or an unscrupulous competitor posting a fake review.

Simply put, consumers are only getting one side of the story: the reviewers' side. And the reviewer isn't always telling the truth.

TrustGrade is the first customer review platform that gives business owners real time, equal footing with consumers, allowing them to tell their side of the story. This benefits both businesses and consumers who will come to know TrustGrade as the platform they can count on to get the whole story.

My fourth child to use this website. Recommend it to all my friend!

Camryn K.
Jul 8, 2024

We Deliver On Our Promise to Protect Businesses.

Our Platform is:

  • Empowering - we allow and encourage businesses to stand up for themselves.
  • Instant - you can start collecting reviews right after you sign up and show off your A+ grade and 5-star TrustGrade Badge on your website.
  • Customizable - you decide where to collect reviews and display your TrustGrade Badge.
  • Fast - with the TrustGrade Instant Feedback Loop, you can protect yourself from harmful reviews by allowing you to quickly take corrective action to make a customer happy.
Woman in a cofee shop

We're Against One-Sided Truths

We've seen firsthand the snowball effects that fake, false, misleading, and bad reviews can have on a business. We're here to support business owners and provide them with a platform to tell their side of the story. A platform where consumers can see the whole story with full-view reviewsTM.

The Bottom Line

We protect businesses from harmful reviews with our instant feedback loop and help businesses make more sales by giving them the tools to maintain and show off their 5-star rating and A+ TrustGrade Badge

Dashboard to control reviews

Mission Statement

At TrustGrade, our mission is to empower businesses to build trust and protect their reputation with a transparent, full-view review platform that reveals the whole story—not just one side. Unlike other platforms, we give business owners a real-time voice to address and resolve bad reviews instantly with our feedback loop, helping improve customer satisfaction. The TrustGrade badge highlights a business's commitment to trust, credibility, and excellence. By fostering balanced, honest feedback and providing tools to showcase the TrustGrade Badge and top reviews, TrustGrade helps businesses strengthen relationships, boost customer satisfaction, and drive increased sales.

The Team

Ken Underwood

Ken Underwood
Chief Executive Officer

Kate Underwood

Kate Underwood
Chief Strategy & Risk Officer

Dennis Okon

Dennis Okon
Chief Technology Officer

Courtney Scioli

Courtney Scioli
Chief Marketing Officer