Package Options
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per website
per website
Basic
Basic plan
Standard
Standard plan
Premium
Premium plan
Enterprise
Enterprise plan
Text Alert for Bad Reviews
Control your reviews the fast and easy way by getting text alerts for every 1-Star or 2-Star review. Don't wait until the next time you review your emails or check your dashboard to notice you've received a bad review. Your customers visit your website 24/7. Don't let a bad review slip past you and have an impact on your sales. Text alerts enable you to immediately:
- Contact the customer to notify them of any actions you've taken to address their issue and, as a result, ask them to consider amending the review. This is a great way to turn a negative review into a positive review in seconds.
- Or FLAG the review as "false or misleading" and provide your response as to why. That way, your customers will see both sides of the story before a bad, one-sided review impacts your sales!
Text Alert for Website Grade Changes
Be the FIRST to know if you've had a change in your website's Review Grade. Once alerted, you can go send out emails and texts to your customer base with a link asking them to provide you a quick review to bring you're grade back up or you can contact the person who wrote the negative review after addressing their concern and ask them to amend the review.
Profanity Blocking Filter
- With our optional profanity filter, we will automatically flag any review containing profanity so you can be confident that inappropriate reviews aren't affecting your rating or grade.
- With these filters, ALL reviews with profanity or spam (whether 1-Star or 5-Star) are REMOVED from your Website Grade, score, and star calculations and are only visible if a customer chooses to view them.
Text Alert Package
Control your reviews the fast and easy way by getting text alerts for every 1-Star or 2-Star review. Don't wait until the next time you review your emails or check your dashboard to notice you've received a bad review. Your customers visit your website 24/7. Don't let a bad review slip past you and have an impact on your sales. Text alerts enable you to immediately:
- Contact the customer to notify them of any actions you've taken to address their issue and, as a result, ask them to consider amending the review. This is a great way to turn a negative review into a positive review in seconds.
- Or FLAG the review as "false or misleading" and provide your response as to why. That way, your customers will see both sides of the story before a bad, one-sided review impacts your sales!
Be the FIRST to know if you've had a change in your website's Review Grade. Once alerted, you can go send out emails and texts to your customer base with a link asking them to provide you a quick review to bring you're grade back up or you can contact the person who wrote the negative review after addressing their concern and ask them to amend the review.
Pin Reviews
Your first displayed reviews are defaulted to your most recent 5-Star reviews. This feature allows you to override the default and choose or "pin" your best reviews so that they are always displayed before any other 5-Star reviews. For example, Here is what your most recent review may look like without this feature:
“Great Website!”
Oct 9, 2024 -Anonymous
“Perfect!”
Oct 9, 2024 -Anonymous
“It has been wonderful!”
Oct 9, 2024 -Anonymous
Now, here is what your first displayed reviews could look like with your pinned feature:
“I've been using this company for years. The website is user friendly, the customer service is amazing, and you guys really do offer the lowest price!”
May 13, 2022 -F. Johnson
“5 stars for sure! Super Fast and Easy !! I would recommend this site to anyone!!”
Jan 4, 2023 -T. Edwards
“Flawless! Fast, convenient, fair, efficient and prompt delivery as stated.”
Mar 27, 2023 -P. Smith
Pinning your best reviews is the best way to ensure your customers see them; and best of all, YOU get to choose which reviews to pin!
Highlight the Best Parts of Reviews
What if you could improve the impact of your reviews exponentially? Well, now you can by highlighting key words in your review that really capture the customer's attention and develop trust. Think of this as your Sharpie feature. After you receive your reviews, you can manually highlight the BEST PARTS like this!
For example, look at this review:
“I'm a repeat customer. This is a great website to buy from. Shipping is fast and their products are really affordable and the best price I've found anywhere! Plus, the customer service is great.”
Sep 25, 2024 -S. Hansen
See how powerful this review becomes when certain key words are highlighted. It's like adding fuel to the fire of a great review!
Automatic Spam Filter
Spam Reviews are reviews that solicit your customers to another product or website. You've probably seen these on other customer review platforms or on social media sites in the comment section. For example: "Learn how I make $10,000 selling diet pills at GetRichFast.com" or "90% off Viagra pills at MikesDrugstore.com." These type of reviews are obviously not relevant to your product or service and can become a distraction to establishing trust and making a sale.
With this filter, TrustGrade scans the contents of your reviews to block spam automatically!
Best Reviews Package
Your first displayed reviews are defaulted to your most recent 5-Star reviews. This feature allows you to override the default and choose or "pin" your best reviews so that they are always displayed before any other 5-Star reviews. For example, Here is what your most recent review may look like without this feature:
“Great Website!”
Oct 9, 2024 -Anonymous
“Perfect!”
Oct 9, 2024 -Anonymous
“It has been wonderful!”
Oct 9, 2024 -Anonymous
Now, here is what your first displayed reviews could look like with your pinned feature:
“I've been using this company for years. The website is user friendly, the customer service is amazing, and you guys really do offer the lowest price!”
May 13, 2022 -F. Johnson
“5 stars for sure! Super Fast and Easy !! I would recommend this site to anyone!!”
Jan 4, 2023 -T. Edwards
“Flawless! Fast, convenient, fair, efficient and prompt delivery as stated.”
Mar 27, 2023 -P. Smith
Pinning your best reviews is the best way to ensure your customers see them; and best of all, YOU get to choose which reviews to pin!
What if you could improve the impact of your reviews exponentially? Well, now you can by highlighting key words in your review that really capture the customer's attention and develop trust. Think of this as your Sharpie feature. After you receive your reviews, you can manually highlight the BEST PARTS like this!
For example, look at this review:
“I'm a repeat customer. This is a great website to buy from. Shipping is fast and their products are really affordable and the best price I've found anywhere! Plus, the customer service is great.”
Sep 25, 2024 -S. Hansen
See how powerful this review becomes when certain key words are highlighted. It's like adding fuel to the fire of a great review!
Auto Filter Package
- With our optional profanity filter, we will automatically flag any review containing profanity so you can be confident that inappropriate reviews aren't affecting your rating or grade.
- With these filters, ALL reviews with profanity or spam (whether 1-Star or 5-Star) are REMOVED from your Website Grade, score, and star calculations and are only visible if a customer chooses to view them.
Spam Reviews are reviews that solicit your customers to another product or website. You've probably seen these on other customer review platforms or on social media sites in the comment section. For example: "Learn how I make $10,000 selling diet pills at GetRichFast.com" or "90% off Viagra pills at MikesDrugstore.com." These type of reviews are obviously not relevant to your product or service and can become a distraction to establishing trust and making a sale.
With this filter, TrustGrade scans the contents of your reviews to block spam automatically!
Essential Package
Basic features
Plus Package
Better features
Pro Package
Best features